The CSR I Position at the City of Ferndale serves as the initial point of contact on the phone or in person for residents, businesses, and visitors seeking information, services, and assistance. This role is responsible for providing exceptional customer service, addressing inquiries, and assisting with basic administrative tasks. 

The CSR II Position will be expected to provide all services and duties described in the CSR I position. This role requires a deeper understanding of financial processes, strong communication skills, and the ability to navigate complex inquiries.

The CSR III Position The CSR III Position at the City of Ferndale will be expected to provide all services and duties described in the CSR I and II positions. This role will serve as subject matter expert in their role. This role will have even more complete ownership of the position and have a better understanding of how the position correlates to other jobs, processes, and tasks. They will be able to troubleshoot complex process and will require little-to-no direction. They should be able to train others on the tasks involved in the job.

The person hired will be slotted into one of the above positions based on their qualifications and experience.