Service

Utilities

Whether you’re here to manage your water account, pay your bill, or find new utility service providers, we’ll help you get connected. View the options below for water account resources—including bill-pay, starting new service, requesting a final bill, and managing your water usage—a list of local energy, cable, and internet service providers; and more.

Your Meter

The City of Ferndale uses water meters manufactured by Elster Amco Water, which accurately communicate your water meter readings through a radio transmitter. The American Water Works Association (AWWA) sets the standards for water meters. Each Elster meter is tested by the manufacturer before it leaves the factory and a certificate of accuracy is attached prior to shipping. When the new meters were installed, the certificates were removed and placed on file at City hall. All meters were within the allowable tolerances and found to be satisfactory. 

Learn how to read your water meter.

RESOURCES

Water Reports

View Ferndale's Water Reports

Optional Utility Programs and Resources

Learn about Optional Utility Programs and Resources

Water

Learn about water bill payments and resources

Pay Your Utility Bill

Pay your utility bill—online, in person, by phone or mail, on via recurring payment plan

stay connected

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FAQS

How can I check if I have a running toilet?

The City provides dye tablets to put into your toilet tank free of charge.  If after 30 minutes any color seeps into the toilet bowl, then the toilet is running.  

A running toilet can double - triple a bill !

What should I do if my water pressure seems low?

If your water pressure seems low, contact the DPW Water Department at 248-546-2514 to see if work is being performed in your area.

You may also contact Water Department Billing at 248-546-2374 to see if your service has been impacted or discontinued due to non payment.   

How do I keep my pipes from freezing?

Pipes can freeze due to sudden drop in temperature, poor insulation, or thermostats set too low. Both plastic and copper pipes can burst, and recovering from frozen pipes is not as simple as calling a plumber. According to AAA, a 1/8-inch crack in a pipe can spew up to 250 gallons of water a day, causing flooding, serious structural damage, and the potential for mold.

If your water pipes have already burst, turn off the water at the main shutoff valve in the house. Leave the water faucets turned on. Make sure everyone in your family knows where the water shutoff valve is and how to open and close it.

Here are some tips to protect your pipes ahead of time:

  • Seal leaks around pipes that allow cold air inside. Look for air leaks around electrical wiring, dryer vents, and pipes; use caulk or insulation to keep the cold out.
  • Disconnect garden hoses. If possible, use an indoor valve to shut off and drain water from pipes leading to outside faucets. This reduces the chance of freezing in pipes just inside the house.
  • If a deep freeze is expected, let warm water drip overnight, preferably from a faucet on an outside wall. Just a trickle may keep your pipes from freezing.
  • Keep your thermostat set at the same temperature day and night. You might be in the habit of turning down the heat when you're asleep, but further drops in temperature—more common overnight—could catch you off guard and freeze your pipes.
  • Open cabinet doors to allow heat to get to uninsulated pipes under sinks and to appliances near exterior walls.

What part of the water system is the Property owner's responsibility?

The property is responsible for maintenance on any pipe leading from the stop into the property as well as any piping inside the structure.

What part of the water system is the City's responsibility?

The City is responsible for the stop box at the street and the water meter inside the home or business.  The curb stop box refers to the enclosure which houses the actual valve that provides water service to residences and businesses on the adjacent street. 

If I am a landlord, can my tenants register to receive water bills directly to his/her name(s)?

Yes.  As the landlord, you must call 248-546-2374 and give permission for the tenant to sign for the water service.  Tenants may register for water service online by completing an online registration form.

If I move from the property, must I request a final water bill?

Yes. If you are moving from your current property address, the best and fastest way to request your final bill is by using our online seamless form

You can also receive a final bill by calling the Water Department at 248-546-2374 or stopping into the office, 300 E. Nine Mile Road, between the hours of 8:00 a.m. and 5:30 p.m., Monday through Thursday. 

What is the fee for a late payment, and when is it charged?

A 10% penalty is charged two days after the due date stated on the billing invoice.

Does the city offer a payment plan to assist accounts with outstanding balances?

Yes.  The repayment plan is meant for customers who have had difficulty keeping their water accounts current, and who carry an outstanding balance.

To participate:

  • Customers must make monthly payments towards the outstanding prior balance on their water bills.  Staff can assist you in determining an appropriate monthly amount to ensure that you will be paid in full at the end of your repayment period.
  • Customers must remain current with any new or future water charges.  Any new charges for water or other services must be paid by the due date as noted on the bill.
  • The late payment penalty of 10% will continue to be applied to the current charges each quarter.   However, if the new charges are paid by the due date, the 10% penalty will be restored as credit to the account at the end of the repayment period when the account is otherwise paid in full.
  • Customers who bring their accounts current by December 31, 2013 are eligible to have any $50 penalty fees assessed between October 1, 2012 and March 31, 2013 restored as credits to their water bill account.
  • In order to receive the credits to their account for the 10% late payment fee and $50 penalty, the customer must contact the Water Department to confirm the final repayment amount.  Once confirmed, the customer must request credit for the 10% and $50 be issued on their water service account.

If you have any questions or concerns regarding your participation in this repayment plan, you may email the Water Department by email or by phone at 248-546-2374.

How often does the City bill for water service?

Residents and businesses are billed quarterly. If the first digit of your account number is:

1 - Your bill will be due in February, May, August, and November
2 - Your bill will be due in March, June, September, and December
3 - Your bill will be due in January, April, July, and October

Industrial properties are billed monthly.

How do I pay my bill?

Log in to your account to view water history, pay your bill, manage your information, and more. 

Or, learn about our other payment options.

What is the Readiness to Serve Charge (RTS)?

The “Readiness to Serve Charge” (RTS) is a common fee assessed by municipal utilities to cover basic fixed costs associated with providing on-demand water service throughout the system.  RTS is specifically allocated to cover a percentage of the costs of maintaining and operating your water system even when no water is being used. 

This is a system wide connection charge that applies even if you used no water during the billing period. It is called Readiness To Serve because your property is connected to the water system and Ferndale's Water Department is ready to provide clean water and treat waste water to your property at any time.  There are certain fixed costs to providing water to the community regardless of water consumption, for example paying for staff time, facilities, water pumps, fleet service vehicles, water testing, etc.

How are costs for sewer service and water service assigned on my water bill?

In previous years, charges for water and sewer consumption on your bill were allocated identically: (50% water / 50% sewer). However, the actual cost of providing water is significantly less than the cost of treating water.

As a result, the City has adjusted how water rates are allocated on a water bill to more accurately calculate the cost of providing the different services.  Beginning July 1, 2015, charges for water and sewer consumption on your bill are allocated at 64% sewer and 36% water.  

For example, if your total water bill was $200, your water & sewer costs would be allocated as such:

Sewer Fees:       $128.00 (64% of total water bill costs)

Water Fees:       $72.00 (36 % of total water bill costs)

Total:                 $200.00 (100% of total water bill costs)

How can I contact the Water Department?

Contact our Water Department in person, by email or by phone at:

City of Ferndale Water Billing
300 E. 9 Mile Rd.  
Ferndale, MI 48220

Email: waterbilling@ferndalemi.gov

Phone: 248-546-2374

Hours of Operation: 
Monday–Thursday, 
8:00 a.m. - 5:30 p.m.

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