In January 2022, Ferndale City Manager Joseph Gacioch introduced the READI model: a vision of leadership for the City organization.

Being a READI organization means that we value, encourage, and measure:

• Resources: long-term financial planning
• Education: sustained succession planning and focused professional development
• Awareness: employee engagement and communications are critical
• Dynamics of Organization: understanding our history, promoting our culture and values
• Implementation: driving alignment and activation through systems planning and metrics

‍

‍

‍

Ferndale READI business metrics

Focus on big-picture performance. Metrics include:

• Strategic Plan management: Envisio is used to manage progress on City Council’s Strategic Plan. Our success measures include Envisio project completeness, triennial community satisfaction surveys, and financial debt capacity.  
• Department management: Envisio is also used to manage annual performance plans. Our success measures include annual Gallup employee engagement poll, quarterly Gallup pulse polls, and Envisio performance plan progress per our compensation policy.
• Program Management: Online priority-based budgeting is used to communicate our department programs. The tool indicates whether our capital and human resources are invested and aligned properly with strategy. Our success measures include program capacity, program diversity across departments, and program efficiency–a measure of spending/facility and labor costs.  

Ferndale READI execution metrics

Focus on project management and team dynamics. Metrics include:

• Project management: We are currently exploring use of a common project management platform that integrates with Microsoft Teams. Our success measures include performance against project schedule and performance against project budget.
• Team execution: Team execution emphasizes the importance of communications and inclusion. Collaboration supports awareness and quality control. Our success measures include communication plan completeness for performance plan initiatives.