On the City of Ferndale’s most recent water billing cycle, bills due on September 25 were mailed to residents later than normal.
The City’s Finance Director investigated and discovered a miscommunication between the City and our third part billing company. The issue was an aberration from the standard process and steps have been taken to ensure that it doesn’t happen again.
In light of the error, the City is waiving all late payment fees for this water billing cycle—statements with a due date of September 25,2018. We've also extended the due date; payments are now due on September 30, 2018.
We apologize for any inconvenience or confusion this caused; we take utility billing and payments seriously and have worked to ensure that the process is as smooth as possible moving forward.
If you have additional questions about the City’s Water Department, email email@example.com or call 248-546-2374.