Payment Vendor Issue Affects Small Number of City Customers

March 11, 2019

According to a press release issued by Point & Pay, one of the City of Ferndale's payment vendors, an issue with the company's electronic check debits caused some consumers to be debited twice for the same payment.

The issue affects electronic debit payments made on Monday, March 4, 2019. Electronic debit payments made on this date may have been debited again on Thursday, March 7.

Point & Pay's finance team has already initiated credits to all affected bank accounts. They will also reimburse any overdraft fees that may have resulted because of their error.

If you have questions or need assistance because of an extra debit or fees assessed as a result, please contact Ferndale Finance Manager Candice Giles directly at 248-546-2367.

We apologize for the inconvenience.

POST WRITTEN BY

Kara Sokol

Communications Director