When you call the Granicus support number, the owner or manager of the short term rental (STR) in question must address and respond to the issue within one hour with corrective solutions and a timeline for completion. Ferndale City staff is notified of any substantiated violations and will investigate to issue required citations.
The STR report hotline is a 24/7 number that routes and dispatches all STR related calls for service to the relevant City department. However, you are also welcome to contact the Assistant Building Official, Emily Loomis, at 248-336-4365, or call the Ferndale Police non-emergency line at 248-546-2525 (Option #6). If it is an emergency call, please 911.