Welcome to Ferndale's
The Finance Department is responsible for managing the City's financial affairs. Support services provided include accounting, financial budgeting and reporting, investment management, debt management, tax and other revenue collections, and water bill management.
Ferndale City Hall
300 E. Nine Mile Rd.
Ferndale, MI 48220
(248) 546-1632 (Option #4)
Residents and businesses are billed quarterly. If the first digit of your account number is 1, your bill will be due in February, May, August, and November. If the first digit of your account number is 2, your bill will be due in March, June, September, and December. If the first digit of your account number is 3, your bill will be due in January, April, July, and October. Industrial properties are billed monthly.
Yes. As the landlord, you must call 248-546-2374 and give permission for the tenant to sign for the water service. Tenants may register for water service online by completing an online registration form.
Yes. If you are moving from your current property address, the best and fastest way to request your final bill is by using ouronline seamless form.You can also receive a final bill by calling the Water Department at 248-546-2374 or stopping into the office, 300 E. Nine Mile Road, between the hours of 8:00 a.m. and 5:30 p.m., Monday through Thursday.
Yes. The repayment plan is meant for customers who have had difficulty keeping their water accounts current, and who carry an outstanding balance.To participate:Customers must make monthly payments towards the outstanding prior balance on their water bills. Staff can assist you in determining an appropriate monthly amount to ensure that you will be paid in full at the end of your repayment period.Customers must remain current with any new or future water charges. Any new charges for water or other services must be paid by the due date as noted on the bill.The late payment penalty of 10% will continue to be applied to the current charges each quarter. However, if the new charges are paid by the due date, the 10% penalty will be restored as credit to the account at the end of the repayment period when the account is otherwise paid in full.Customers who bring their accounts current by December 31, 2013 are eligible to have any $50 penalty fees assessed between October 1, 2012 and March 31, 2013 restored as credits to their water bill account.In order to receive the credits to their account for the 10% late payment fee and $50 penalty, the customer must contact the Water Department to confirm the final repayment amount. Once confirmed, the customer must request credit for the 10% and $50 be issued on their water service account.If you have any questions or concerns regarding your participation in this repayment plan, you may email the Water Department by email or by phone at 248-546-2374.
Log in to your account to view water history, pay your bill, manage your information, and more. Or, learn about our other payment options.
A 10% penalty is charged two days after the due date stated on the billing invoice.
The “Readiness to Serve Charge” (RTS) is a common fee assessed by municipal utilities to cover basic fixed costs associated with providing on-demand water service throughout the system. RTS is specifically allocated to cover a percentage of the costs of maintaining and operating your water system even when no water is being used.This is a system wide connection charge that applies even if you used no water during the billing period. It is called Readiness To Serve because your property is connected to the water system and Ferndale's Water Department is ready to provide clean water and treat waste water to your property at any time. There are certain fixed costs to providing water to the community regardless of water consumption, for example paying for staff time, facilities, water pumps, fleet service vehicles, water testing, etc.